This policy explains what personal information Visa Planner Online collects when you enquire about or use our visa preparation and consultation services, how we use it, and how we protect it. It applies to anyone who submits a form on this website, messages us on WhatsApp or email, or shares documents with us as part of a consultation.
The Information We Collect
When you book a consultation or enquire about our services, we collect details like your full name, email address, phone number, country of residence and the visa category you're applying for. If you engage us for application preparation, you may also share supporting documents with us — things like passport details, financial statements, academic records, letters of acceptance or invitation, and similar evidence relevant to your specific case.
How We Use Your Information
We use your information to respond to your enquiry, provide the consultation or preparation service you've asked for, communicate with you about your case, and prepare the documents, checklists and guidance specific to your application. We don't use it for anything beyond delivering the service you've engaged us for.
We Never Sell or Share Your Personal Data
We do not sell, rent or share your personal information or documents with third parties, advertisers or data brokers — ever. We also don't share your information with any embassy, consulate or government authority on your behalf. Our role is preparation and guidance; you remain the applicant of record, and you submit your own application yourself. Your information stays with us only for the purpose of helping you get that application right.
Testimonials and Case Stories
We'll only publish your story, name or any identifying details as a testimonial if you give us clear, explicit permission to do so beforehand. Separately, as an agency we do reserve the right to reference anonymised details from client cases — with every piece of identifying information removed — in our educational content and guides, so future applicants can learn from real situations. Because nothing identifiable is disclosed in those cases, this doesn't require separate consent from you.
How We Dispose of Your Documents
We only keep your information and documents for as long as is reasonably necessary to deliver your service. Once your case is complete — or whenever you ask us to, whichever comes first — we permanently delete your files and personal information from our systems.
Deletion isn't just moving a file to a trash folder. We make sure documents are removed from every location they were stored — including trash, recycle and backup folders — so they can't be recovered afterwards. This is standard secure-deletion practice, it costs nothing to do properly, and we aim to complete it within 30 days of your case closing.
Payments and Banking Details
We will never ask you for your banking details, card numbers or online banking login information, under any circumstances. We always provide our own payment details to you directly, via invoice, so you're the one initiating every payment through a method and account you can verify yourself. If anyone contacts you claiming to be Visa Planner Online and asks for your banking details, treat it as fraudulent and contact us directly to confirm.
Your Rights
In line with South Africa's Protection of Personal Information Act (POPIA), you have the right to ask what personal information we hold about you, request corrections, and request that it be deleted, at any time. To exercise any of these rights, just email us at info@visaplanneronline.com.
Changes to This Policy
We may update this policy from time to time as our practices evolve. The "last updated" date at the top of this page will always reflect the most current version.
Contact Us
Questions about this policy or how we handle your information? Reach us at info@visaplanneronline.com or via WhatsApp at +27 71 630 7289.